Delivery Information


Orders received by 2:30pm (NZST) Monday to Friday are dispatched on the day of order (excluding Bonsai*) and standard delivery timeframes apply thereafter (please see below).

We recommend holding any rural gifts ordered on a Friday over until Monday to avoid gifts sitting in a courier depot over the weekend. Due to export restrictions on plants and seeds, gifts are only available for delivery within NZ.  Please see delivery timeframes below.

 

Standard Delivery Timeframes - Monday-Friday (ex Saturday): 
 

Same Day        -  Often available within the greater Wellington region if ordered prior to 9am
North Island    -  1-2 working days location dependant. Typically overnight to most main centres eg: Auckland / Hamilton.

South Island    -  2-3 working days.  Please allow 3 working days from Christchurch to Invercargill
Rural Delivery -  4-5 working days.  Includes all rural outlying cities / R.D addreses nationwide 
Bonsai Gifts     -  Timeframes above apply after 3 working day preparation of Bonsai for dispatch.  


Rural Delivery:

When a gift travels to a rural property, initially it will travel to the main courier depot in the area on the above timeframes.  The gift is then given to a rural sub-contractor whom is given 48 hours (ex weekends) to deliver the gift out to the rural property in the R.D area.  For this reason rural deliveries can take 4-5 working days to arrive depending on their location.  We always send tracking information after your gift has been dispatched so that you can follow the parcel online whilst in transit.  We have been sending gifts to rural areas for over 13 years and can assure you that your living gifts are absolutely fine to be in transit for this period of time.
 

Delivery costs:  

Unlike other gift companies whom increase their prices and then state "free delivery" (we know you can see through that!), here at Tree Gifts we like to be up front about the actual courier costs.  Courier delivery starts from $10 NZ wide  for our smaller gifts and increases by weight / dimensions from $12.50 for our large 1m tall trees to $15.00 for Bonsai due to the size and weight of the carton.  For volume orders of multiple gifts, price is calculated by weight and location at checkout.


Delivery by Courier

All gifts are marked "Authority to Leave" to ensure they are left by the courier at the premises and no delay occurs in the delivery of your gift. We recommend delivery to a work address should leaving a gift at a home address not be safe.  If the delivery details you have provided for your order are incorrect a redelivery fee will be required.  Please use the NZ Post address and postcode finder to double check your delivery details.


At times deliveries can be delayed due to factors outside of our control (such as natural disasters, road closures, inter island sailings being cancelled due to Wellington blowing a gale! and the like). Rest assured we will do our very best to have your delivery made when requested but due to these unforseen factors cannot guarantee this 100%. We will always send you a courier tracking number on dispatch so you can view your gift whilst it is in transit with the courier and out for delivery.



Gift Vouchers:  

Gift vouchers are valid for 12 months from the date of issue and can be sent either directly to yourself or your gift recipient by email or via NZ Post at no charge.  Each gift voucher is personalised with your personal message and for this reason are sent during office opening hours (Monday-Friday NZST) 


Order Changes / Replacement Guarantee:  

Orders are processed and dispatched on the day of order unless a future date is selected in your cart, standard delivery time frames (above) then apply.  There is a small window for changes, please call 0800 87 33 44 to discuss any changes you would like to make and we will do our best to help.  Your gift arriving safely is our top priority.  We guarantee that your recipient will receive your living gift in perfect condition. Should something go wrong, we will always put it right.  Email our team at info@treegifts.co.nz and we will organise a replacement or refund.


All gifts offered through Treegifts.co.nz Ltd can only be delivered to physical street addresses within New Zealand.  Gifts cannot be sent internationally nor to NZ PO Boxes or Private Bags.  Treegifts.co.nz Ltd are unable to seek reimbursement with couriers for delays in parcel delivery outside of our control.



Public Holidays:  

Please note there will be no dispatch or deliveries made on the following public holiday dates:

Waitangi Day 06 February 2018
Good Friday 30 March 2018
Easter Monday 02 April 2018
ANZAC Day 25 April 2018
Queens Birthday 04 June 2018
Labour Day 22 October 2018

 
 

NZ Provincial Holidays:
 

Please note there will be no deliveries made on the following NZ  dates:

Wellington 22 January 2018  
Auckland 29 January 2018
Nelson 29 January 2018
Taranaki 12 March 2018
Otago 26 March 2018
Southland 03 April 2018
Hawkes Bay 19 October 2018
Marlborough 29 October 2018
Canterbury 16 November 2018
Westland 3 December 2018

 

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