Delivery Information


Orders received by 2:30pm (NZST) Monday to Friday are dispatched on the day of order (excluding Bonsai*) and standard delivery timeframes apply thereafter (please see below).

We recommend holding any rural gifts ordered on a Friday over until Monday to avoid gifts sitting in a courier depot over the weekend. Due to export restrictions on plants and seeds, gifts are only available for delivery within NZ.  Please see delivery timeframes below.

 

Standard Delivery Timeframes - Monday-Friday (ex Saturday): 
 

Same Day        -  Often available within the greater Wellington region if ordered prior to 9am
North Island    -  1-2 working days location dependant. Typically overnight to most main centres.

South Island    -  2-3 working days.  Please allow 3 working days from Christchurch to Invercargill
Rural Delivery -  4-5 working days.  Includes all rural outlying cities / R.D addreses nationwide 
Bonsai Gifts     -  Timeframes above apply after 3 working day preparation of Bonsai for dispatch.  


All gifts are marked "no signature required" to ensure they are left by the courier at the premises and no delay occurs in the delivery of your gift. We recommend delivery to a work address should leaving a gift at a residential premises not be suitable.  If the delivery details you have provided for your order are incorrect a redelivery fee will be required.  Please use the NZ Post address and postcode finder to double check your delivery details.
 

Please note that at times deliveries can be delayed due to factors outside of our control (such as natural disasters, road closures, inter island sailings being cancelled and the like). Rest assured Tree Gifts NZ will do our very best to have your delivery made when requested but cannot guarantee this 100% due to delays that may occur within the courier network. We will always send you a courier tracking number on dispatch so you can view your gift whilst it is in transit with the courier and out for delivery.



Delivery costs:  

Unlike other gift companies who hide their shipping within product prices and state "free delivery", here at Tree Gifts we like to be up front about courier costs.  Courier delivery starts from NZD$10.50 for our smaller gifts and increases by weight / dimensions to NZD$15.00 specialist items such as Bonsai. For volume orders or for gifts with add on products the price is calculated by weight and location at checkout. 



Gift Vouchers:  

Gift vouchers are valid for 12 months from the date of issue and can be sent either directly to yourself or your gift recipient by email or via NZ Post at no charge.  Each gift voucher is personalised with your personal message and for this reason are sent during office opening hours (Monday-Friday NZST) 


Order Changes / Replacement Guarantee:  

Orders are processed and dispatched on the day of order, unless otherwise advised in your cart.  There is a small window for changes, please call 0800 87 33 44 to discuss any changes you would like to make and we will do our best to help.   Your gift arriving safely is our top priority.  We guarantee that your recipient will receive your living gift in perfect condition. Should something go wrong, we will always put it right.  Email our team at info@treegifts.co.nz and we will organise a replacement or refund.


All gifts offered through Treegifts.co.nz Ltd can only be delivered to physical street addresses within New Zealand.  Gifts cannot be sent internationally nor to NZ PO Boxes or Private Bags.  Treegifts.co.nz Ltd are unable to seek reimbursement with couriers for delays in parcel delivery outside of our control.



Public Holidays:  

Please note there will be no dispatch or deliveries made on the following public holiday dates:

Waitangi Day 6 February 2017
Good Friday 14 April 2017
Easter Monday 17 April 2017
ANZAC Day 25 April 2017
Queens Birthday 5 June 2017
Labour Day 23 October 2017

 
 

NZ Provincial Holidays:
 

Please note there will be no deliveries made on the following provincial holiday dates:

Wellington 23 January 2017
Auckland 30 January 2017
Nelson 30 January 2017
Taranaki 13 March 2017
Otago 20 March 2017
Southland 18 April 2017
Canterbury (South) 25 September 2017
Hawkes Bay 20 October 2017
Marlborough 30 October 2017
Canterbury 17 November 2017
Westland 4 December 2017

 

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