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FAQ

Can I add a gift card? 

Absolutely! - Within the checkout process once you have entered the purchaser details and your gift recipient's details the next step will take you to a box to "enter your gift card message" along with the ability to click on a calendar to advise when you would like your gift delivered.  Rest assured we do not send any invoicing or purchasing information with our gifts.  
 

I entered the delivery address but paypal also wants a "shipping" address which is different?

The address that you personally typed into your cart with your order is where our gift will be delivered. Paypal simply requires all purchasers to state their own address so that they can verify your credit card and they call this the "Shipping" address.

You will receive a confirmation email from Tree Gifts NZ of your order which will show where your gift wiill be delivered to as entered into your cart.


Can I pay using my NZ bank account? 

Yes, we are more than happy for bank transfer as payment, this option is provided at checkout.



Can I specify a date I would like my Tree Gift delivered?


Yes! - You can even order 12 months in advance if you do not wish to miss an important date* (please see peak delivery information below) - simply click on the date you would like delivery on the calendar within the checkout process and we will do our very best to have your gift arrive on time. 

Please note we are unable to guarantee a delivery date for rural couriers due to the amount of time required for delivery. Please see our delivery information page for delivery timeframes.



Peak times

Although we will always endeavour to have your gift delivered on a requested date - at specific peak times of the year, such as Christmas, Mothers/Fathers Day, Valentines Day & Easter large courier volumes within the courier system may cause delays due to circumstances outside of our control. During these peak times we cannot 100% guarantee delivery dates but we will always do our very best for you.


If no one is at home when the gift is delivered will it still be dropped off, can I specify a time?

All Tree Gifts are marked "authority to leave / no signature required" to ensure they are left at the premises and no delay occurs in the delivery of your gift. We are unable to guarantee a time of day that the gift will be delivered as this depends on when the courier in the local area goes through the particular suburb.

All of our gifts are traced through the courier system on a "track and trace" system. A tracking number will be emailed to you on dispatch of your gift which you can follow online. If your gift for any reason does not arrive when you had expected it to, please let us know and we will follow up with the courier immediately.

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