With Love Seed Bomb Gift

Courier updates:  

For all deliveries during Winter please allow +1 day on the approximate timeframes below due to road conditions / snow  expected to slow down freight.  

During Winter we will allow an extra day in transit where we can to account for delays.  There is always a chance that the gift may arrive a day earlier than expected but we would rather err on the side of caution. During Winter months we cannot guarantee the delivery date as mother nature is a little out of our control. 

He aha te mea nui o te ao, He tangata, he tangata, he tangata
What is the most important thing in the world. 
It is people, it is people, it is people.



APPROXIMATE DELIVERY TIMEFRAMES

Orders received by 2:30pm (NZST) Monday to Friday are dispatched on the day of order (ex public holidays) or at a later date as indicated by the delivery date selected in your cart.  If your order is in after 2:30pm NZST  it will be dispatched on the next working day.  When completed you will be emailed a courier tracking number, these will come online from 6pm each day.

North Island (ex Rural):

Typically overnight to most main centres ie: Auckland / Hamilton / Wellington - Monday to Friday.  Allow 1-2 days during Winter months for road conditions.  

South Island (ex Rural):

Allow 2-3 working days (not including date of dispatch) Monday-Friday. Deliveries to Southland may take 4 working days due to weather conditions in the winter months (ex rural)

Note:  You will see a pick up scan from our office  then you will not see another scan until it arrives in the South Island main centre closest to your delivery address. 

Rural Delivery: 

Add  +2 additional days to the time frames above for the region (Monday-Friday). Often quicker than indicated.

To check if the address is classified as rural please type in the address here > Courier Locator.    We do not charge extra for rural delivery.

Do you offer pickups?  Sorry - we are an online only business and do not allow pick ups from our premises.


Note: Delivery time frames required by the courier will always over-ride the delivery date you may select in your cart.  eg: Should you select next day delivery at checkout but the delivery time frame required is 2 days, this will be the quickest we can have your gift arrive in the area. 

Please note the timeframes above are estimates only as delivery timeframes can change daily with traffic, weather, Covid-19 level changes and the like.  We are unable to claim from the courier for delays in freight which may occur, we will always do our very best to have your parcel delivered on the day you request, but we cannot 100% guarantee this.

• All gifts are marked "Authority to Leave (ATL)" so that  no delay occurs.  All of our gifts are tracked through the courier network with both a tracking number and GPS on board the courier van.  The courier will leave at the front door unless they are advised otherwise (please leave further instructions in the notes at checkout) ie: dogs, but won't bite, leave at back door, leave by the carport etc.
  
  
• Please use the NZ Post address and postcode finder to double check your delivery details, a redelivery fee will be required if the gift goes astray.
  
  
• We are unable to guarantee a time of day that the gift will be delivered, couriers in NZ also cannot call before they arrive.  If you need the gift by a certain date for handing to the recipient always select the delivery date as a day or two before to ensure it is with you when you need it. 
  
  
• If leaving at the property is not safe or there is no access, (apartment, gated community, dogs) please send to a work address.    
  
  
• We have care information available in case you need to hold onto your gift.
  
  
• At times deliveries can be delayed due to factors outside of our control (such as peak times (Christmas),  road closures, pandemics!, Inter Island ferry sailings being cancelled).  We cannot therefore guarantee the delivery date 100%, but please do tell us your preferred delivery date at checkout and we will do our absolute best to get it there on the day. 

Gift Greeting Cards:

Entered at checkout we offer a free gift card with all purchases.   Our team handwrites each gift card to give your gift a personal touch. (It doesn't hurt that we also have great handwriting!..  sorry we can't draw emoji's!)

If your gift message is quite long (or you enter emoji's) we will need to print rather than hand write to ensure it fits / is drawn correctly (because if you leave us to draw the emoji, who knows what they'll think it is!). 

Tree Gifts offers free delivery on all gift orders over $150 (ex delivery costs) nationwide when going to a single delivery address.

Courier delivery costs for gifts <$150 range from $8.50 - $10.50 depending on the weight / dimensions of the gift box.  We do not charge extra for rural delivery.

Note - Free Shipping does not apply to bulk orders for corporate clients if ordered via email due to weight / volume - we will advise shipping based on the order quantity and location.

Tracking numbers are sent on order completion.  They will appear on the courier website after 6pm each evening.

Saturday delivery is available to main centres in the North Island only, orders must be placed by Thursday 4pm.  Please email or call 0800 87 33 44 so that we can price this service for you to the area - we will invoice via the site for the gift and the delivery ticket if Saturday delivery is available (Saturday ticket allow $9.50 + normal shipping fees).

Do You Offer Pick up - Sorry, we are an online only store and do not offer pick up from our premises.

No. Absolutely not.   The only items inside the delivery box are

a) your gift and;
b) the gift card if you entered one at checkout.

All receipts are emailed to the original purchaser only (even if you accidentally put their details in the billing field - don't panic...unless you entered their email address!)

Yes, of course.   You would need to place a separate order through the checkout process for each gift, so that the checkout captures each address, gift card message and delivery fee. 

However if you are ordering more than 3, please feel free to email us your order and we will pop you back a combined invoice.

If emailing please include:

Gift Type / Name & Address / Preferred Delivery Date & Gift Card Message for each gift.

PO Box Addresses:

Due to the living nature of our gifts we are unable to deliver to PO Boxes within NZ. The only way we can get around this (if PO Box is the only option) is for you to locate the physical street address of the PO Box Lobby where the PO Box is (this can be easy to find if its a tiny town settlement).  Add NZ Post Shop, the physical address of the post shop AND the PO Box number at checkout.  Alternatively a home physical address (or even a friend or relatives address may be easier). 

We do not offer refunds for  tree gifts which are delivered to a PO Box lobby and left to perish (if the recipient does not go to the PO Box within 4 days).  Please remember the PO Box lobby will not phone them to advise that there is a parcel.


Apartments & Gated Communities:  

Often couriers find there is no access to apartment buildings or gated communities as people are at work when they call.  If they ring a buzzer to the building and no one answers, the courier will decide if it is safe to leave.  If they decide it is unsafe, and there is a likelihood the gift could be stolen they will take it back to the courier depot where it will need to be collected within 2-3 days due to the living nature of the tree. 

Please note the couriers in NZ cannot deliver at a specific time nor can they call before they arrive, as you can imagine the parcel is one of hundreds they deliver on a daily basis.

We strongly recommend avoiding sending gifts to apartments where there is no access.  Instead please send to a place of work, or a friends place where a delivery can be left safely without delay given the living nature of your gift.   If apartments are the only option - please send a non perishable gift box such as artwork or seed bomb gifts hampers.