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Frequently Asked Questions -
Sympathy Gifts - It is not unusual for the families who are grieving to forget to reach out to say thank you for the gift, and for some families not to find the gift (as other people pick them up and move them / hold them safe).
You will be able to track the delivery with your courier tracking number. We recommend you call the recipient if needed when the time is right. If the recipient has still not found the gift, please call us on 0800 87 33 44 or email so that we can ask the courier for proof of delivery via GPS and photograph.