Delivery Information
A Quick Update 🌿
Tree Gifts NZ will be taking a short break from 5 August to 18 August (inclusive). During this time, there will be no order dispatches, and our office will be unattended.
Our website will remain open, and orders are very welcome during this time. All orders placed during our closure will be carefully prepared and dispatched once we return on 19 August.
We look forward to returning on 19 August and thank you so much for your patience, understanding and continued support.
– Lynnette & The Tree Gifts Family
All orders received by 4 August 2pm will dispatch as per usual.
Delivery Information
Orders received before 2pm (NZST), Monday to Friday, are dispatched the same day from our offices.
Calculating Delivery Time:
You do not need to calculate the time required for the delivery - if you would like your gift to leave straight away, regardless of the time frame it will take please select the next available date at checkout. For all other gifts (that you would like to arrive in the future, we will calculate this for you from the delivery date entered at checkout).
To help our courier locate your property easily, please provide a complete street address including the street number. Unfortunately, we are unable to deliver to PO Boxes or rural roads without a numbered address.
Delivery Timeframes
The expected delivery timeframes with the courier are listed below. We also offer an urgent delivery option with NZ Post for rural properties in the North Island which will show at checkout.
All gifts are marked "Authority to Leave" and tracked with the courier by GPS. You will be able to view the courier tracking number and follow the delivery with this number after dispatch. Couriers are not able to call prior to the delivery of a gift - in NZ they do not offer this service and will leave on the doorstep if not home, if this is not suitable consider using a workplace address.
Waiheke & Stewart Islands - surcharge required by the courier - prices show at checkout.
We do not deliver to the Chatham Islands.
Cancellation of Order
If you need to cancel your order before it has been shipped, we’re happy to process a refund. Please note that the 3.5% fee is non-refundable, as this fee is charged by the payment provider and is not returned to us. This policy is also outlined in our Terms and Conditions at the time of ordering.
Once a gift ha left our premises, we are unable to cancel the order or stop it while it’s in transit, redirection of the parcel is often available however this can add approximately 3-4 working day to the delivery timeframe Monday-Friday. 📦