Delivery Information

 Christmas Cut Off Dates for Ordering:

Rural (All of NZ) 13 December 2018 - 1pm
Unsure if the area is Rural? Call 0800 87 33 44  

South Island 

17 December 2018 - 2pm All areas (ex Rural)
North Island 18 December 2018 - 2pm - Ex Wellington (ex Rural)
Wellington 19 December 2018 -2pm -  (ex Rural)

 
The Tree Gifts offices will be closed from 4pm 19 December 2018 until Wednesday 16 January 2019.

Standard Delivery Time Frames (Mon-Fri):


Orders received by 2:30pm (NZST) Monday to Friday are dispatched on the day of order (excluding Bonsai*) and standard delivery time frames, apply thereafter (please see below) .  Please note that delivery time frames required by the courier will always over-ride the delivery date you may select in your cart.  For example, should you select next day delivery but the delivery time frame required (as per below) is a 2-3 day delivery service the required courier delivery time frame will be the quickest we can have your gift arrive.  If you are in any doubt please call 0800 87 33 44 or email us out of office hours for further information.


Approximate Time Frames for Delivery:

All Bonsai Gifts Time frames below + 3 working days preparation for dispatch - Bonsai Gifts are only dispatched Mondays and Wednesdays only.
Same Day Often available within Wellington CBD / Lower & Upper Hutt CBD if ordered prior to 8:30am. (ex Rural)
North Island 1-2 working days after the date of dispatch, location dependent. Typically overnight to most main centres ie: Auckland / Hamilton (ex Rural)
South Island 2 - 3 working days after the date of dispatch - please allow 3 days in Winter months and also for areas on the West Coast and below Christchurch (ex Rural)
Rural Delivery* 4-5 working days after the date of dispatch (includes all rural areas including R.D addresses and Waiheke Island) Tree Gifts does not deliver to Great Barrier Island.


Rural Delivery:

We recommend holding any rural gifts ordered on a Friday over until Monday to avoid gifts sitting in a courier depot over the weekend. 

When a gift travels to a rural property, initially it will travel to the main courier depot in the area on the above time frames.  The gift is then given to a rural sub-contractor whom is given 48 hours (ex weekends) to deliver the gift out to the rural property.  For this reason rural deliveries can take 4-5 working days to arrive depending on their location.  We always send tracking information to you on email so that you can follow your gift online whilst in transit. We have been sending gifts to rural areas for over 14 years and can assure you that your living gifts are absolutely fine to be in transit for this period of time.
 
If you are unsure if the area you are sending your gift to is rural, please use the NZ Post directory in the first instance, if the property states "No Postal Delivery" or "This is a Rural Address" then the address is rural. There are other areas not listed, but classified as rural by the courier due to their territories.  In order to be 100% sure please call us on 0800 87 33 44 or +64 274 978199 during working hours or email via our contact page should you need confirmation.  We do not charge extra for rural delivery, the only difference is the amount of time the courier takes to deliver the gift to the property.

Delivery Costs:

Unlike other gift companies whom increase their prices and then state "free delivery" (we know you can see right through that!),  we like to be up front about the actual delivery costs.  Delivery including all external packaging starts from $7.50 NZ wide for our smallest gift items and increases by weight / dimensions to  $12.50 for our large 1m tall trees to $15.00 for Bonsai due to the size and weight of the carton.  For volume orders of multiple gifts, price is calculated by weight and location at checkout.  We do not charge extra for rural delivery.


Delivered by Courier:

All gifts are marked "Authority to Leave" to ensure they are left by the courier at the delivery address and no delay occurs in the delivery of your gift. We recommend sending to a work address should leaving a gift at a home address not be safe or if the property is hard to access ie: fenced / dog / apartment block.  If the delivery details you have provided for your order are incorrect a redelivery fee will be required by the courier.  Please use the NZ Post address and postcode finder to double check your delivery details.


At times deliveries can be delayed due to factors outside of our control (such as natural disasters, road closures, inter island sailings being cancelled due to Wellington blowing a gale! just to name a few). Rest assured we will do our very best to have your delivery made when requested but due to these unforeseen factors cannot guarantee delivery on the date you choose 100%. We will always send you a courier tracking number on dispatch so you can view your gift whilst it is in transit with the courier and out for delivery.  Should your gift not arrive when you would expect it to (given the standard time frames above), please do email and we can follow up the courier for you during office hours.  

 

All gifts offered through Treegifts.co.nz Ltd can only be delivered to physical street addresses within New Zealand (excluding Great Barrier Island).  Gifts cannot be sent internationally nor to NZ PO Boxes or Private Bags.  Treegifts.co.nz Ltd are unable to seek reimbursement with couriers for delays in parcel delivery.

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