TREE GIFTS IS OPEN AND DISPATCHING NATIONWIDE - CLICK HERE FOR DELIVERY INFORMATION

Delivery Information

  

 

COVID-19:  Tree Gifts is open and dispatching nationwide.  Please check here for any updates during the pandemic.

He aha te mea nui o te ao, He tangata, he tangata, he tangata
What is the most important thing in the world. 
It is people, it is people, it is people.

POST CODE ERROR:  Shopify Worldwide are currently experiencing an error pulling post codes for NZ from Google.  This is causing checkouts to reject addresses in certain areas of the country, mainly some rural in the lower north.  If this occurs please email your order and we will manually process.

APPROXIMATE DELIVERY TIMEFRAMES


Orders received by 2:30pm (NZST)
Monday to Friday are dispatched on the day of order (ex public holidays) or at a later date as indicated by the delivery date selected in your cart.  If your order is in after 2:30pm NZST  it will be dispatched on the next working day.  When completed you will be emailed a courier tracking number, these will come online from 6pm each day.

North Island (ex Rural):

Typically overnight to most main centres ie: Auckland / Hamilton / Wellington - Monday to Friday.   

South Island (ex Rural):

Allow 2-3 working days (not including date of dispatch) Monday-Friday.  


Rural Delivery: 

Add  +2 additional days to the time frames above for the region (Monday-Friday). Often quicker than indicated.

To check if the address is classified as rural please type in the address here > Courier Locator.    We do not charge extra for rural delivery.


Do you offer pickups?  Sorry - we are an online only business and do not allow pick ups from our premises.


Note: Delivery time frames required by the courier will always over-ride the delivery date you may select in your cart.  eg: Should you select next day delivery at checkout but the delivery time frame required is 2 days, this will be the quickest we can have your gift arrive in the area. 

Please note the timeframes above are estimates only as delivery timeframes scan change daily with traffic, weather, Covid-19 level changes and the like.  We are unable to claim from the courier for delays in freight which may occur.


 

All gifts are marked "Authority to Leave (ATL)" to ensure they are left at the delivery address and no delay occurs.  All of our gifts are tracked through the courier network with both a tracking number and GPS on board the courier van. A tracking number will be emailed to you on dispatch of your gift which you can follow online.  

Please use the NZ Post address and postcode finder to double check your delivery details, a redelivery fee will be charged should we need to redirect the gift if the information given on the order is incorrect.  

We are unable to guarantee a time of day that the gift will be delivered as this depends on when the courier drives through the area, couriers also cannot call before they arrive.   If leaving at the property is not safe or there is no access, (apartment, gated community, dogs) please send to a work address.  

 

Need the gift by a certain date for handing to the recipient?  Always select delivery a day or two before to ensure you have it with you.  If you are keeping your gift for more than 2 days before gifting please read our care information.

 

At times deliveries can be delayed due to factors outside of our control (such as peak times (Christmas),  road closures, pandemics!, Inter Island ferry sailings being cancelled).  We cannot therefore guarantee the delivery date 100%, but please do tell us your preferred delivery date at checkout and we will do our absolute best to get it there on the day. 

If we are advised of delays we will bring your dispatch forward, where time allows, to have delivery as close as possible to your preferred delivery date.  At times this may mean the gift arrives a day early if the delay is cleared, but we believe it is best to err on the side of caution, better early than not at all.

Gift Cards:

Entered at checkout we offer a free gift card with all purchases, this is a normal greeting card which is blank on the inside, the outside has a picture of foliage.  Please note if your gift message is long, we will need to print it rather than hand write so that we can adjust the font size to fit within the gift card.

Treegifts.co.nz T/A Tree Gifts NZ are unable to seek reimbursement with couriers for delays in parcel delivery.


 

Tree Gifts offers FREE delivery on all gift orders over $150 (ex delivery costs) nationwide when going to a single delivery address.

Courier delivery costs for gifts <$150 range from $8.50 - $10.50 depending on the weight / dimensions of the external packaging.

We do not charge extra for rural delivery.

Tracking numbers are sent on order completion.  They will appear on the courier website after 6pm each evening.


Saturday delivery is available to main centres in the North Island only, orders must be placed by Thursday 4pm.  Please email or call 0800 87 33 44 so that we can price this service for you to the area - we will invoice via the site for the gift and the delivery ticket if Saturday delivery is available.

Pick up - we are an online only retailer and do not offer pick up from our premises.



No. Absolutely not.   The only items inside the delivery box are

a) your gift and;
b) the gift card if you entered one at checkout.


All receipts are emailed to the original purchaser only (even if you accidentally put their details in the billing field - don't panic...unless you entered their email address!)




Yes, of course.   You would need to place a separate order through the checkout process for each gift, so that the checkout captures each address, gift card message and delivery fee. 

However if you are ordering more than 3, please feel free to email us your order and we will pop you back a combined invoice.

If emailing please include:

Gift Type / Name & Address & Gift Card Message for each gift.




Due to the living nature of our gifts we are unable to deliver to PO Boxes within NZ.  Please provide a physical street address for the courier (this could be a work or home address, or even a family friend)


Apartments & Gated Communities:
  


Often couriers find there is no access to apartment buildings or gated communities as people are at work when they call.

We recommend sending direct to their place of work if the courier would encounter any issues with delivery which would cause delays for the delivery of your gift.   

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