CURRENT DELAYS: DUE TO COVID-19
CLICK HERE >> COURIER WEBSITE DELAY INFO
APPROXIMATE DELIVERY TIMEFRAMES (Excludes delays above)
Orders received by 2:30pm (NZST) Monday to Friday are dispatched on the day of order (ex public holidays) or at a later date as indicated by the delivery date selected in your cart. When completed you will be emailed a courier tracking number, these will come online from 6pm each day. Please note - we only ship within New Zealand.
Please read the delay information on the courier website above, it over-rides these timeframes at this time.
North Island (ex Rural):
Typically 1-2 days to most main centres ie: Auckland / Hamilton / Wellington - Monday to Friday. Allow 1-2 days during Winter months for road conditions.
South Island (ex Rural): - Major Delays - See Above Notes
Allow 2-3 working days (not including date of dispatch) Monday-Friday. Deliveries to Southland may take 4 working days due to weather conditions in the winter months (ex rural). Please note we do not deliver to Stewart Island.
Note: You will see a pick up scan from our office then you will not see another scan until it arrives in the South Island usually 2 (working) days after the pick up scan.
Rural Delivery: (Includes Waiheke Island)
Add +2 additional days to the time frames above for the region (Monday-Friday). Often quicker than indicated.
To check if the address is classified as rural please type in the address here > Courier Locator. We do not charge extra for rural delivery.
Note: We do not offer delivery to the Chatham Islands.
Do you offer pickups? Sorry no, we are an online only store.
Note: Delivery time frames required by the courier will always over-ride the delivery date you may select in your cart. eg: Should you select next day delivery at checkout but the delivery time frame required is 2 days, this will be the quickest we can have your gift arrive in the area.
Please note the timeframes above are estimates only as delivery timeframes can change daily with traffic, weather, Covid-19 level changes and the like. We are unable to claim from the courier for delays in freight which may occur, we will always do our very best to have your parcel delivered on the day you request, but we cannot guarantee a delivery date as final delivery is out of our control.
- All gifts are marked "Authority to Leave", couriers during Covid 19 times must have access to a doorstep for contactless delivery. All gifts are tracked with the courier both by tracking number and GPS. The courier will leave at the property (further instructions can be added at checkout) ie: dogs, but won't bite, leave at back door, leave by the carport etc.
- Please use the NZ Post address and postcode finder to double check your delivery details, a redelivery fee will be required if the gift goes astray. Please note that during Covid the courier cannot return to the property to recollect a gift with incorrect delivery details. Once left it is deemed to have been delivered.
- We are unable to tell you the time of day that the gift will be delivered, couriers also cannot call before they arrive. If you need the gift by a certain date always ask for delivery a day or two before. We have care information available in case you need to hold onto your gift.
- Deliveries can be delayed due to weather and peak demands on the couriers (ie: Christmas / pandemics!). As mother nature is out of our control (and we don't sail the inter-island ferry) we cannot 100% guarantee a delivery date, however please do tell us your preferred date at checkout and we will do our absolute best to get it there on the day - please read the delivery information page for any current delays. Please read our Terms & Conditions in relation to Covid-19 delays.
We only ship within the North, South and Waiheke Islands of NZ. We are unable to deliver to international addresses.
Gift Greeting Cards:
Entered at checkout we offer a free gift card with all purchases. Our team handwrites each card for a personal touch. (It doesn't hurt that we also have great handwriting!.. sorry we can't draw emoji's!). If your message is too long to fit, or has emoji's we will print it to ensure it looks good as if we draw the emoji who knows what it will look like!
Tree Gifts offers free delivery on all online internet gift orders over $150 (ex delivery costs) nationwide when going to a single delivery address.
Courier delivery costs for gifts <$150 range from $8.50 - $10.50 depending on the weight / dimensions of the gift box. We do not charge extra for rural delivery. Saturday delivery is not available at this time.
Please expect delays during Covid-19, we cannot seek reimbursement of courier costs from the courier should the parcel not arrive on a specific day. During this time the couriers are doing their very best they can, we cannot guarantee an exact date during these uncertain times.
Do You Offer Pick up? Sorry, we are an online only store we do not offer click and collect or pick ups from our premises.
No. Absolutely not. The only items inside the delivery box are
a) your gift and;
b) the gift card (if you entered one at checkout)
All receipts are emailed to the original purchaser only, your recipient will never see it. (Even if you accidentally entered their address as the billing address - don't panic!)
Yes! You would either need to place a separate order through the checkout process for each gift, or if ordering more than 3, please feel free to email us your order and we will pop you back a combined invoice.
If emailing please include:
Gift Type / Name & Address / Preferred Delivery Date & Gift Card Message for each gift.
Do you offer discount on volume?
Yes for gift orders over 20 units, however please note for orders that have not been indented for Christmas by November 1st, discounts are unavailable.
PO Box Addresses:
Sorry, we do not deliver to PO Boxes. On occasion a rural courier may leave a parcel at a PO Box if they have things set up with the home owner to do so, however we cannot address a courier parcel ourselves to a PO Box.
Apartments & Gated Communities - Covid 19:
Often couriers find there is no access to apartment buildings or gated communities. If they ring a buzzer to the building and no one answers, the courier will decide if it is safe to leave. If they decide it is unsafe, they will take it back to the courier depot where it will need to be collected. Couriers cannot call to sort out a suitable time, they have hundreds of parcels a day to handle.
Please always provide a phone number if sending to an apartment.
We strongly recommend avoiding sending gifts to apartments where there is no access. Please send to a place of work, or a friends place where a delivery can be left safely without delay given the living nature of your gift.
Through our website we are alerted if an order is deemed to be high risk of fraud. If this happens the order will be refunded to the credit card immediately.
Should you wish to continue with your order we will require bank deposit payment before dispatch occurs. We make no apologies for taking this hard stance to stamp out credit card fraud. In all instances we will assist credit card holders in prosecuting and advising the NZ Police of fraud.