Delivery Information
Delivery information:
Orders received by 2:30pm (NZST) Monday to Friday are dispatched from our offices on the day of order (unless a later delivery date is selected at checkout or if we are closed for a public holiday / weekend). As our courier is typically waiting for us at 2:30pm if your order is placed after this time it will move to the next dispatch date.
We require a street address and cannot deliver to a PO Box number.
Below are the expected timeframes with the courier, if you are looking for a faster delivery, please email or call 0800 87 33 44 during working hours. We will need to provide a quote based on size/weight for this service.
All gifts are marked "Authority to Leave" and tracked with the courier by GPS. You will be able to view the courier tracking number and follow the delivery yourself with this number after dispatch.
Cancellation of Order
If you need to cancel your order (prior to shipment), any refund will be less the credit card transaction fees of 3.5% which are not refundable to us from the bank. This is also listed in our terms and conditions on order. Gifts that have already left are unable to be cancelled or stopped mid transit. If you need to have a parcel redirected, often this can be done, however it would add 3-4 working days to the delivery timeframe.