Delivery Information
Delivery Timeframes
Orders placed before 2pm NZST (Mon–Fri) ship same day, unless you've chosen a later date at checkout. Courier delivery timeframes below take priority over any date selected -e.g. choosing next-day for the South Island at checkout indicates the gift leaves immediately; the courier will still take 2–3 working days (excluding weekends), as that is the fastest option to this region.
The approx. delivery timeframes with the courier are listed below. We also offer an urgent delivery option for the North Island which will show at checkout.
(ex-public holidays / regional anniversary dates where couriers are not working).
All gifts are marked "Authority to Leave" and tracked with the courier by GPS. You will be able to view the courier tracking number and follow the delivery with this number after dispatch. Couriers are not able to call prior to the delivery of a gift - in NZ they do not offer this service and will leave on the doorstep if not home, if this is not suitable consider using a workplace address. Trees are fine to stay in their boxes if there is ever a courier delay - please do not be concerned - we have not had a tree perish in 22 years.
Waiheke & Stewart Islands - surcharge required by the courier - prices show at checkout.
We are unable to deliver to the Chatham Islands.
Upcoming Closure Dates: Tree Gifts offices and dispatch will be closed 2pm 13 November to Tuesday 1 December (inclusive) as we take a break. You're welcome to keep ordering on our website while we're away, and those orders will be dispatched from Wednesday 2 December. We won't be able to respond to emails or answer phone calls during this rest period. Thank you for your understanding.
Rural Delivery
In very remote rural areas, couriers may not deliver directly to the property. Instead, there may be a local arrangement for parcels to be held at the nearest Post Shop, dairy or mail centre for collection.
The recipient will know about this arrangement, with a raised letterbox flag or a card left with instructions to collect.
Once the parcel has reached the designated collection point, it is considered delivered, as this local arrangement is between the rural residents and collection point. If you have been advised that it has not arrived, please let your recipient know to check their mail centre for the parcel.
Cancellation of Order
If you need to cancel your order before it has been shipped, we’re happy to process a refund. Please note that the 3.5% fee is non-refundable, as this fee is charged by the payment provider and is not returned to us. This policy is also outlined in our Terms and Conditions at the time of ordering.Once a gift ha left our premises, we are unable to cancel the order or stop it while it’s in transit, redirection of the parcel is often available however this can add approximately 3-4 working day to the delivery timeframe Monday-Friday. 📦