Delivery Information



  
 >>>> PLEASE READ COURIER DELAYS LINK HERE  <<<< 

Upcoming closure dates:  We will be closed on Friday 31 May and Monday 3 June for an extended Kings Birthday weekend.  

Dispatches will close Thursday 30 May 2:30pm and reopen Tuesday 4 June.


APPROXIMATE STANDARD DELIVERY TIMEFRAMES (excludes delays)

Orders received by 2:30pm (NZST) Monday to Friday are dispatched from our office on the date of order (unless a further date is selected in your cart) Shipping excludes the day of dispatch - we are unable to offer same day at this time.

We do not deliver to PO Boxes, Private Bags, Great Barrier or Chatham Islands.

Tree Gifts NZ - Gifts that Count

To check if the address is rural type in the address here > Courier Locator. 

If you are sending a gift to a rural address which takes an additional 1-2 working days to the standard timeframes (excluding the day of dispatch), you will see your gift handed to the rural postie once it arrives in the main centre.  To track from that point simply enter the same tracking number into the NZ Post website.



How do I find the tracking number for my order?

Click on the "View My Order" button (green) on your shipping email.  This will take you to our website where you enter the email address and order number (which is on your confirmation email), to Log into the system - your tracking number will then appear on the left-hand side.  Click on the tracking number to be taken to the courier website.

See above for rural tracking information.




 

  • All gifts are marked "Authority to Leave" and tracked with the courier by GPS. You will be able to view the courier tracking number and follow the delivery yourself with this number after dispatch - you will see each scan they make on the courier tracking website.

    The courier will leave the gift at the property (further instructions can be added at checkout) ie: gate code, dogs, but won't bite, leave at back door, leave by the carport etc.   Should the courier not be able to access the property at all, the gift will return to the courier depot and your recipient will need to arrange to collect themselves.

  • Please use the NZ Post address and postcode finder to double check your delivery details, a redelivery fee will be required if the gift goes astray due to incorrect delivery details provided.  Once left at the address provided it is deemed to have been delivered - please contact us should your recipient advise they did not receive so we can follow up with the courier - we will need the phone number of the recipient in order to make contact ourselves as per our terms & conditions.

  • We are unable to tell you the time of day that the gift will be delivered, couriers also cannot call on or before they deliver. 

  • Deliveries can be delayed due to weather and peak demands on the couriers (ie: Christmas / pandemics/cyclones!).   Therefore, we cannot 100% guarantee a delivery date, we always strive to do our best and adjust if the couriers advise they are under delay.


We deliver in the main North, South, Waiheke and Great Barrier Islands. We do not deliver to the Chatham Islands and do not ship internationally.

Gift Greeting Cards:

Entered at checkout we offer a free gift card with all purchases.   Our team handwrites each card for a personal touch, and we will write it exactly as you have typed it, so please double check your message - if you have any changes, please contact us immediately as gift cards are written as soon as the order arrives.   (...sorry we can't draw emoji's, so if you include them they are unlikely to be included - unless it's a heart, we can manage those!)

If your message is long (including Poems) we will print the gift card in black and white (only available on our standard card) to ensure it fits on the lines required and within the gift card. 

PO Box Delivery

Sorry, we do not deliver to PO Boxes.  On occasion a rural courier may leave a parcel at a PO Box if they have things set up with the homeowner to do so, however we cannot address a courier parcel ourselves.

Apartments:

Often couriers find there is no access to apartment buildings or gated communities.  If they ring a buzzer to the building and no one answers, the courier will decide if it is safe to leave.  If they decide it is unsafe, they will take it back to the courier depot where it will need to be collected. 

Please always provide a phone number if sending to an apartment in case your item ends up in problem freight.   We strongly recommend avoiding sending gifts to apartments where there is no access.  Please send to a place of work, or a friend’s place where a delivery can be left safely without delay given the living nature of your gift.


 


Courier delivery costs for gifts is calculated on the weight / dimensions / delivery area for the recipient - our single gifts range from $9.50 whilst larger Standard hampers and trees $11.50 with an additional small subsidised charge for rural delivery. 

Prices calculate from that point depending on weight and size of the parcel.  You will be able to see the shipping cost prior to paying for the gift.   If rural delivery is not selected when the address is rural we will email for the additional payment prior to delivery.

We pride ourselves on keeping shipping as low as possible even with the recent rises in courier costs. 

Volume corporate orders to one location will be provided by quotation.


We cannot seek reimbursement of courier costs from the courier should the parcel not arrive on a specific day. 

Do You Offer Pick up?  Sorry, we are an online only store. 



No.  The only items inside the delivery box are your gift and the gift message card if you entered one at checkout.

GST receipts are emailed automatically to the original purchaser after an order is placed online.  



Multiple Addresses:

For 1-3 units please place the individual separate orders online, if ordering more than 3, please feel free to email us your order and we will pop you back a combined invoice.

Please include:

Gift Box & Tree Type
Delivery Name & Address
Est. Delivery Date 
Gift Card Message 


Volume Discounts:

We offer volume discounts for orders of 30+ units for orders placed 1 January to 1 November only. Orders placed after 1 November are not available for volume discount as indent orders for suppliers are already locked in place. Please email for more information.




We are alerted if an order is deemed to be high risk of fraud. If this happens the order will be refunded to the credit card immediately.  Should you wish to continue to purchse you will need to use Layby, Afterpay or make a bank deposit prior to dispatch.

We make no apologies for taking this hard stance to stamp out credit card fraud. In all instances we will assist credit card holders in prosecuting and advising the NZ Police of fraud.

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