Delivery Information
IF YOU ARE LOOKING FOR A FATHER'S DAY GIFT TODAY, WE WILL DELIVER IN UPPER HUTT ON 6TH SEPTEMBER - CALL 0800 87 33 44
Orders received before 2pm (NZST), Monday to Friday, are dispatched the same day from our offices.
Calculating Delivery Time:
You do not need to calculate the time required for the delivery - if you would like your gift to leave straight away, regardless of the time frame it will take please select the next available date at checkout. For all other gifts (that you would like to arrive in the future, we will calculate this for you from the delivery date entered at checkout).
To help our courier locate your property easily, please provide a complete street address including the street number. Unfortunately, we are unable to deliver to PO Boxes or rural roads without a numbered address.
Delivery Timeframes
The expected delivery timeframes with the courier are listed below. We also offer an urgent delivery option with NZ Post for rural properties in the North Island which will show at checkout.
All gifts are marked "Authority to Leave" and tracked with the courier by GPS. You will be able to view the courier tracking number and follow the delivery with this number after dispatch. Couriers are not able to call prior to the delivery of a gift - in NZ they do not offer this service and will leave on the doorstep if not home, if this is not suitable consider using a workplace address.
Waiheke & Stewart Islands - surcharge required by the courier - prices show at checkout.
We do not deliver to the Chatham Islands.
Rural Delivery
In very remote rural areas, couriers may not deliver directly to the property. Instead, there may be a local arrangement for parcels to be held at the nearest PostShop, dairy or mail centre for collection.
The recipient will know about this arrangement, with a raised letterbox flag or a card left with instructions to collect.
Once the parcel has reached the designated collection point, it is considered delivered, as this local arrangement is between the rural residents and collection point. If you have been advised that it has not arrived, please let your recipient know to check their mail centre for the parcel.
Cancellation of Order
If you need to cancel your order before it has been shipped, we’re happy to process a refund. Please note that the 3.5% fee is non-refundable, as this fee is charged by the payment provider and is not returned to us. This policy is also outlined in our Terms and Conditions at the time of ordering.Once a gift ha left our premises, we are unable to cancel the order or stop it while it’s in transit, redirection of the parcel is often available however this can add approximately 3-4 working day to the delivery timeframe Monday-Friday. 📦