Couriers are currently experiencing a 1 day delay in some areas due to weather disruptions and clearing a backlog from L2 lockdowns nationwide.
We ask that everyone be patient with our hard working courier drivers on our roads.
He aha te mea nui o te ao
He tangata, he tangata, he tangata
What is the most important thing in the world?
It is people, it is people, it is people
Standard Delivery Times:
Orders received by 2:30pm (NZST) Monday to Friday are dispatched on the day of order (or at a later date depending on the delivery date you enter into your cart) and standard delivery time frames, apply thereafter (please see below).
Please note that delivery time frames required by the courier will always over-ride the delivery date you may select in your cart. For example, should you select next day delivery but the delivery time frame required is a 2-3 day delivery service (as per the table below) this will be the quickest we can have your gift arrive at its destination. If you are in any doubt or your gift is super urgent please call 0800 87 33 44 or email us out of office hours for further information.
Please note there will be no deliveries on public holidays or regional anniversary dates, please click here for these dates.
Tree Gifts include no receipts or paperwork with gifts delivered, the only thing that will be inside the packaging is your gift and gift card. All receipts are emailed to the purchaser once the purchase has been made.
Often available within Wellington CBD / Lower & Upper Hutt CBD if ordered prior to 8:30am. Please place a note at cart if you are wanting us to see if Same Day Delivery is available for your order as this needs to be requested and does not happen automatically.
1-2 working days after the date of dispatch, (Monday-Friday) location dependent. Typically overnight to most main centres ie: Auckland / Hamilton / Whanganui/ Wellington
|2-4 working days after the date of dispatch (Monday-Friday) Orders to Invercargill / Gore / Wanaka areas please allow 3 working days (ex Rural)
Normal delivery time frames above +2 working days (ex weekends) for the rural courier to deliver to the property Includes all rural areas as well as Waiheke Island. We do not deliver to Great Barrier Island.
To check if the address is rural click here and type in the address > Courier Locator.
Delivery including all external packaging starts from $6.50 NZ wide for our smallest gift items and increases by weight / dimensions to $12.50 for our large trees. We do not charge extra for rural delivery. For volume orders price is calculated by weight and location at checkout.
Delivered by Courier (ATL):
All gifts are marked "Authority to Leave (ATL)" to ensure no delay occurs in the delivery of your gift. The couriers do not have the ability to deliver at a specific time or call ahead to make sure someone is home. They will however leave the parcel in a safe place at the property, we recommend sending to a work address should leaving the parcel at a residential property not be safe or if the courier would have trouble accessing the property (ie: Apartment / Dog / Code Controlled Gated Communities).
Please use the NZ Post address and postcode finder to double check your delivery details, a redelivery fee will be applied should we need to redirect the gift if the information given on the order is incorrect.
At times deliveries can be delayed due to factors outside of our control (such as natural disasters, road closures, pandemics, Inter island ferry sailings being cancelled due to Wellington blowing a gale!, just to name a few). We will always do our very best to have your delivery made when requested but due to these unforeseen factors cannot guarantee delivery on the date you choose 100%.
We will send you a courier tracking number on dispatch so you can view your gift whilst in transit and out for delivery. Should your gift not arrive when you would expect it to (given the standard time frames above), please do email and we can follow up the courier for you during office hours.
All gifts offered through Treegifts.co.nz Ltd can only be delivered to physical street addresses within New Zealand (excluding Great Barrier Island). Gifts cannot be sent internationally nor to NZ PO Boxes or Private Bags. Treegifts.co.nz Ltd are unable to seek reimbursement with couriers for delays in parcel delivery.