Delivery Information

Orders received by 2:30pm (NZST) Monday to Friday are dispatched from our offices on the day of order (unless a later delivery date is selected at checkout). We use an external courier for delivery, therefore we cannot 100% guarantee a delivery date as weather, road closures etc are out of our control. Delivery timeframes exclude the day of dispatch.

All gifts are marked "Authority to Leave" and tracked with the courier by GPS. You will be able to view the courier tracking number and follow the delivery yourself with this number after dispatch.
We cannot deliver to a PO Box - please provide a physical street address.
As we are an online only store, we do not allow pickups from our premises. Please call if you have any questions on the timeframes above regarding delivery prior to placing your order. Many thanks.

Cancellation of Order

If you need to cancel your order (prior to shipment), no problem, any refund will be less the credit card transaction fees of 3.5% which are not refundable to us from the bank. This is also listed in our terms and conditions on order. Gifts that have already left are unable to be cancelled or stopped mid transit.